Talk to the people who run it.
No ticket queue and no first line. The team that builds SS Ultimate and operates its servers answers every message itself.
Common questions.
I am a customer and something stopped streaming.
Check the server's row on the Overview in SS Ultimate: it names the cause when the dashboard knows it. If it does not, message us on Telegram with the server name and roughly when it stopped.
Where is the documentation?
Inside the dashboard, once you are signed in. It is specific about configurations and setup in a way a public page cannot be.
How do I get access to version 4?
Join the early access list. We email it the day trials open, in the order the list came in, and approve by hand from there.
Can I pay before I am approved?
No. Payment is arranged after approval, never before, and the request form never asks for a card.
What happened to SS Pro?
SS Pro, first released as SS Ace, is discontinued. Every hour of development now goes into SS Ultimate, and former SS Pro customers were moved across.